How do you know whether a service design trainer actually knows their stuff?

One answer: look at whether they've had their practice independently assessed by the world's leading service design body. I've just done exactly that - for the third time.

Find out why.

Who actually shows up to service design training? The answer paints a clear picture of how public services are evolving.

From policy makers to neighbourhood services, business analysts to UXers, this post breaks down the roles now learning about service design and what that means for organisations trying to work differently.

After completing Service Design in Practice, Sophie Jones went on to become an SDN-Accredited Service Design Practitioner. In this interview, she talks about the process – from preparing her case study to taking the final exam – and shares practical tips for anyone considering accreditation.

Too many people who could bring insight and energy into public service design face barriers to getting started. Whether it’s financial pressure, lack of networks, systemic bias, or simply not being in the right place at the right time – the train often leaves without them.

We’ve just renewed our SDN Organisational Accreditation through to 2028. What does that mean for our learners - and what did the accreditation panel have to say about our impact on the public sector?

How do we design training that results in real growth and development? We share our top six tips for designing learning that sticks, makes a difference in the way people work, and results in service design practitioner accreditation.

ServiceWorks is awarded Organisational Accreditation from the Service Design Network. This important validation means participants in our courses receive SDN certificates and Service Design in Practice is now a pathway to Practitioner Accreditation.