Professional service design training courses, coaching and mentoring for designing effective public services

We are an SDN Accredited service design agency in Cardiff working with government and not-for-proft organisations offering:

training courses
coaching and mentoring
workshop facilitation

At Service Works, we have a love for all things to do with learning and a passion for service design.

We understand that designing services that work and meet the needs of organisations and their customers is a challenging task. That's why we are here to support you every step of the way.

We are experienced professionals specialising in providing comprehensive training courses, coaching, and mentoring programmes to help individuals and teams in public service organisations develop the skills and knowledge required to design services that truly work.

Whether you’re new to service design or looking to enhance your existing skills, our tailored programmes are designed to meet your specific needs.

We combine theoretical knowledge with practical application, ensuring that you not only understand the principles of service design but also learn how to apply them effectively in real-world scenarios.

With Service Works, you can expect

Highly engaging training courses that cover all aspects of service design. From research to implementation and improvement.

Expert coaching sessions guide you through the complexities of service design, providing valuable insights and personalised recommendations.

Mentoring programmes that foster personal and professional growth, enabling you to become a confident and capable service design practitioner.

Our approach is collaborative and client-centred. By understanding your unique organisational context and challenges, we deliver training, coaching, and mentoring that can empower you to design services that work.

Explore our range of training, coaching and mentoring services and get ready to design services that drive success for your organisation and your career.

Service Works: Empowering You to Design Services That Work

Let’s work together

Who we work with.

People in not-for-profit organisations, like councils, charities, government and housing associations in Wales and the rest of the UK.

If you’re one of those - follow us on LinkedIn!

Testimonials.

Owen Burgess, Sport Wales

“On Service Design in Practice, I learned loads about service design - about the tools and methods and things I’d not used or even heard of 8 months ago.
The result is a complete change in my thinking – I’m now genuinely passionate about understanding the needs of users and making sure we develop and build something that meets user needs and serves customers.
I really would recommend others to do it without a shadow of a doubt. It’s made a huge difference to me and my work.”
Lee Robson, Norwich City Council

“Jo is first-rate educator and serious thinker about how services are designed and delivered - indeed whether they’re needed in the first place.
She's at the top of her game in terms of sourcing the latest thinking in public services and the latest methods to get the best out of you and the teams she's working with.
It's all incredibly accessible and rooted in practice - Jo makes it and keeps it real.”
Martin Downes, Wales Co-operative Centre

“I was looking for someone to design and facilitate a one-day workshop to teach students on the Cambria Fellowship programme about human-centred design for social change.
Jo clearly understands how to develop engaging, fun and impactful workshops that leave a lasting impression. The workshop was exactly what I hoped it would be and met the aims of the programme perfectly.”
Jess Gildener, Third Sector Lab

“Our group of third sector folk seeking to integrate digital approaches in their organisations loved the 'design a better lunch' activity.
I’ve never come across anything else that makes the whole thing come alive so well, and get the Aha! moments so quickly.”
Howard Merrett, Business Analyst Partner, Valleys to Coast Housing

“Of all the training I’ve done, this course (Service Design in Practice) has changed my mindset the most.”
Senior Learning Account Manager, Welsh Government

“This style of developmental programme was a first for us. Jo and the team combined learning with application to a real-world problem and produced some really valuable recommendations.
This approach had a notable impact on engagement, and it’s been really powerful to see and hear the change among the cohort - in particular the mindset change.
The programme added much more value than I’d hoped for, both for the cohort and the organisation with great results.”
Susan Crutcher, Solutions Architect, Office of the Future Generations Commissioner for Wales

“You've definitely added value and made us sit up and realise there are other ways of doing things.
I now look at the user needs first and think about the problem I am trying to solve rather than going straight into solution mode.”