Services
A team of service design, culture change and psychology experts to help you put your customers at the heart of what you do.
Through consultancy, training courses, coaching and workshops, we’ll align your teams and equip them with the right skills and hands-on experience to apply service design to your work and transform experiences for your service users.
Our training courses
People commonly say “I wish I’d known this years ago” after experiencing one of our service design courses!
We have a love for all things learning and service design. This combined passion comes through in our courses.
People leave with a different way of thinking, of challenging themselves and others - and with practical tools and methods, they can apply for years to come.
Our courses are highly regarded, get great feedback and are accredited with the Service Design Network.
Coaching & mentoring
Sometimes it’s hard to work out where to head next, or how to deal with a difficult colleague. This can be especially difficult when you’re also trying to apply new ways of working.
We are experienced coaches and mentors who can help you develop your practice and confidence and ultimately achieve your goals.
We’ve also ‘been there done that’ and can draw on our past experiences to provide a mentoring role.
Workshop facilitation
Our workshops are fun and inclusive so you and your teams are engaged; working and thinking in creative new ways together. Using a range of tools and techniques from customer journey mapping to co-creating personas, through our workshop facilitation, we can:
align and engage teams
better understand challenges
generate ideas
avoid group thinking
hear from the introverts
build trust, empathy and shared ownership
Training courses.
Introduction to service design
A fun, practical series of workshops to learn the basics of service design. No previous experience is required.
Ideal for: teams beginning to adopt agile and user-centred practices or, for example, to kick start a new community of practice.
Duration: Three 2-hour sessions, about a week apart
By the end of the session, you will:
Have been introduced to approaches that deliver successful services, including the benefits of user-centred design in public services.
Developed a shared language and understanding.
Gained some practical experience of a mini design cycle.
Developed confidence to begin applying some of the principles.
Reflected on what this means for the future shape of your organisation.
Identified some immediate steps.
Service Design in Practice
An accredited six-month training course to become a service design practitioner and change the way you work for good. Through a combination of lively interactive workshops, bootcamps, coaching and peer support. Delivered partly online and partly in-person in Cardiff.
Ideal for: heads of services, project and transformation managers, business analysts, business improvement officers, user researchers, content designers and customer engagement managers
Duration: Six-month course
You’ll learn to:
frame the challenge and question assumptions
carry out user research and interpret data to understand your customers’ needs
generate ideas quickly, moving beyond obvious solutions
plan, create and test prototypes in a cost-effective way
immediately apply this way of working to your organisation
We run these courses as public events or in-house training at your organisation.
We also design bespoke training tailored to your needs.
Coaching & mentoring package.
Let us know your needs and expectations and we’ll match you with a qualified coach or expert mentor.
Packages are available in blocks of 3, 6 or 9 x 1-hour coaching sessions with our coaches and experts in service design, agile and team collaboration.
Workshop facilitation.
Our workshops and facilitation support is designed bespoke to meet your needs.
Follow these three steps for new clients
Step 1 - Book a free one hour phone call to discuss your needs and desirable outcomes.
Step 2 - A free face to face meeting to discuss options and start forming ideas together.
Step 3 - Review our proposal and agree details at a kick off meeting.