Too many people who could bring insight and energy into public service design face barriers to getting started. Whether it’s financial pressure, lack of networks, systemic bias, or simply not being in the right place at the right time – the train often leaves without them.

We’ve just renewed our SDN Organisational Accreditation through to 2028.

What does that mean for our learners - and what did the accreditation panel have to say about our impact on the public sector?

We can’t expect to fill people’s heads with knowledge and expect them to change their practice.

We explore five key principles to designing effective learning experiences that really stick.

After 10 years working in service design with government and non profits, I’m now sharing my top ten nuggets of wisdom with you. The kind I wish someone had whispered in my ear as I set off on day one!

Even when training is inspirational and motivating, the experience can get lost in the gap between the training room and day-to-day work demands. Jo and Ffion discuss how to create learning experiences that result in real growth and personal development.

How do we design training that results in real growth and development? We share our top six tips for designing learning that sticks, makes a difference in the way people work, and results in service design practitioner accreditation.