FREE DOWNLOAD: This service design worksheet helps teams map service users, frontline staff and other connected groups so they can prioritise who to involve in user research and early engagement.

FREE DOWNLOAD: This service design worksheet helps teams build a shared understanding of the challenge, align around purpose, and define what good looks like before moving into delivery.

FREE DOWNLOAD: This worksheet helps teams surface risky assumptions early, strengthen planning and identify what they need to learn before moving ahead.

FREE DOWNLOAD: A service design worksheet pack to help you design learning that is more relevant, relational and reflective, so your workshops and training are more likely to stick.

Use my discount code to book your place at this key event for anyone involved in designing and commissioning public services. This year, I’m also running a workshop alongside the brilliant Katie Driver on how to train like a service designer.

Too many people who could bring insight and energy into public service design face barriers to getting started. Whether it’s financial pressure, lack of networks, systemic bias, or simply not being in the right place at the right time – the train often leaves without them.

We’ve just renewed our SDN Organisational Accreditation through to 2028. What does that mean for our learners - and what did the accreditation panel have to say about our impact on the public sector?

We can’t expect to fill people’s heads with knowledge and expect them to change their practice. We explore five key principles to designing effective learning experiences that really stick.

After 10 years working in service design with government and non profits, I’m now sharing my top ten nuggets of wisdom with you. The kind I wish someone had whispered in my ear as I set off on day one!

Even when training is inspirational and motivating, the experience can get lost in the gap between the training room and day-to-day work demands. Jo and Ffion discuss how to create learning experiences that result in real growth and personal development.

How do we design training that results in real growth and development? We share our top six tips for designing learning that sticks, makes a difference in the way people work, and results in service design practitioner accreditation.