Two organisations took the same Introduction to Service Design course and walked away with completely different actions.

The difference wasn’t the training - it was their design maturity, and it changed everything they noticed next.

Most service design training leaves people inspired and then stuck. They go back to work, face the same pressures, and the learning fades. I built Service Design in Practice specifically to solve that problem. This is what six years of iteration looks like.

Tick-box consultation is out.

This blog explores how Welsh housing providers can use service design to meet regulation and legal requirements and improve tenant experience.

Why did a chatbot project fail to deliver for one public sector organisation - and what can we all learn from it? In this candid, anonymous interview, we uncover how a shiny digital tool became a costly distraction from real service transformation.

Discover how first-time service designer Laura Sims applied her learning to improve youth engagement in St John Ambulance’s Cadet Programme as part of a team on Service Design in Practice.

Read the full story…