FREE download: This worksheet helps you design more engaging training sessions, resulting in learning that sticks. It gives you a simple framework for reflecting on how to make learning more relational, relevant, and reflective.

Curious about what service design is and how it can transform your work? I’ve put together this introductory guide to service design and how it can help create services people actually need and use, especially in the public and third sectors.

FREE download: This fun challenge asks participants to design a better lunch experience for their partners, and is designed to help novices experience user-centred design. The free workshop template includes worksheets and a facilitator guide.