Service design tools & resources
Free service design tools
These tried and tested tools will help you run workshops and activities to build understanding of service design within your organisation.
FREE WORKSHEET
Learning experience design canvas
No more content vomit. Design learning that actually sticks.
This worksheet helps you design more engaging training sessions that result in learning that sticks. It gives you a simple framework for reflecting on how to make learning more relational, relevant, and reflective, and is flexible enough to use to create workshops, programmes, or any learning activity.
This is a pdf file that you can edit digitally or print to up to A1 size to use in a workshop setting. It will help you think about training as a design challenge, not a delivery task.
FREE RESOURCE PACK
Mini design cycle workshop
This resource pack gives you everything you need to run your own in-house workshop to help others understand and experience the value of user-centred design, including worksheets and a facilitator guide.
The mini design cycle challenge asks participants to design a better lunch experience for colleagues. They get to try out user research, defining user needs, idea generation, prototyping and iteration.
This gives an overview of the full design cycle in just one fast-paced and enjoyable session. It works perfectly for a staff away day workshop.
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What is service design?
Curious about what service design is and how it can transform your work? We’ve put together this introductory guide to service design and how it can help create services people actually need and use, especially in the public and third sectors.
Exploring service design careers
Have you been thinking about a career in service design but you’re not sure where to start? Here are some useful resources that might help.
Inspiring service design case studies
Discover how other organisations are using service design approaches to transform how people experience their services? We’ve collated key resources from our blog.
