https://www.weareserviceworks.com/blog daily 0.75 2026-03-16 https://www.weareserviceworks.com/blog/who-does-service-design-training monthly 0.5 2026-01-08 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/7b89da0f-72b7-4d16-9cdf-369ffcddae61/IMG_3576-min_compressed_compressed-min.jpg Blog - Who takes part in service design training? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.weareserviceworks.com/blog/sdn-practitioner-accreditation monthly 0.5 2025-11-28 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/b73ccbcb-9730-4f1a-aeea-2e01326020d0/Sophie+Jones.jpeg Blog - How to become an SDN-accredited service design practitioner She’s now officially an SDN Accredited Service Design Practitioner – congratulations, Sophie! We spoke to Sophie about her experience of becoming accredited and her tips for others going through the process. https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/ed7bd539-60aa-45e5-a2f8-e5dbc47da90d/IMG_2590-min_compressed.jpg Blog - How to become an SDN-accredited service design practitioner - Make it stand out Sophie with some of the other course participants https://www.weareserviceworks.com/blog/sadaf-uddin-career-in-service-design monthly 0.5 2025-11-18 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/e24055f6-49db-4141-9cfd-8f97b458081f/ServiceWorks-Sadaf+Uddin-Career+blog+post.png Blog - Sadaf’s squiggly journey to a career in service design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.weareserviceworks.com/blog/learning-experience-design-canvas-free-worksheet monthly 0.5 2026-03-16 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/53c788f8-f358-46d2-b083-78cb68ea8778/Using-service-design-worksheet.jpg Blog - Learning experience design canvas - free worksheet https://www.weareserviceworks.com/blog/see-you-in-edinburgh-for-sdingov2025 monthly 0.5 2025-08-11 https://www.weareserviceworks.com/blog/why-im-offering-a-bursary-for-service-design-in-practice monthly 0.5 2026-02-25 https://www.weareserviceworks.com/blog/tenant-engagement-welsh-social-housing monthly 0.5 2025-09-11 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/cffefbfb-d26b-4883-903e-b65e437ab361/The_Bro_Eilian_Estate%2C_Dinorwig_-_geograph.org.uk_-_317036.jpg Blog - From tick-box to trust in Welsh social housing services - Make it stand out The Bro Eilian Estate, Dinorwig By Eric Jones, CC BY-SA 2.0, https://commons.wikimedia.org/w/index.php?curid=12490318 https://www.weareserviceworks.com/blog/service-works-organisational-accreditation monthly 0.5 2025-11-03 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/eff5b836-e4c3-4890-aa49-10babb222fc9/Badge_SDN+Acreditated+Organisation_We+are+service+works.png Blog - Service Works renews SDN Organisational Accreditation - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.weareserviceworks.com/blog/5-lessons-impactful-service-design-training monthly 0.5 2025-11-03 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/972ebb06-c779-4780-98dd-35d3b7521740/service-design-hammer.jpg Blog - 5 lessons for impactful service design training success - Instead: Make it relevant to their day job Give learners problems to solve from the get-go Use realistic scenarios that mirror their work context (or live challenges if you can, drawn from actual service settings) https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/f019ef3c-a68f-4b80-b360-e69fe7317e77/Knowledge+transfer Blog - 5 lessons for impactful service design training success - For a long time, I thought I could transfer knowledge like copying and pasting a file. Just explain things clearly; job done. But real learning happens through doing, especially with service design, which is inherently collaborative and practical. https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/a59edcdb-12f3-43f8-89d7-7e86dc790b62/ServiceWorks+Effective+Learning+DesignInfographic.png Blog - 5 lessons for impactful service design training success - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.weareserviceworks.com/blog/charmaine-smikle-career-in-service-design monthly 0.5 2025-11-18 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/7e3414e2-fb16-424e-8c24-d3068f37b5bc/ServiceWorks-Charmaine-Smikle-service-design-career-interview-1500w.jpg Blog - Charmaine’s squiggly journey to a career in service design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.weareserviceworks.com/blog/the-public-sector-digital-transformation-trap monthly 0.5 2025-11-03 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/4b4daa03-0ed4-4310-8c04-cdd44820506f/ChatGPT+Image+Apr+8%2C+2025%2C+03_42_12+PM-min.jpg Blog - The public sector digital transformation trap - A chatbot function on our website. I guess the purpose of which is about reducing or changing the type of demand on our stretched services - so that simple transactional needs are dealt with automatically by the chatbot, freeing up the humans to deal with more complex issues. https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/3ab36575-0cd3-43dd-8bf6-31f130d8a995/ChatGPT+Image+Apr+8%2C+2025%2C+03_39_34+PM-min.jpg Blog - The public sector digital transformation trap - “Adding a chatbot - it's just like putting lipstick on a pig if it’s not designed properly” https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/70ee5d7c-a35b-4512-961b-02a75634b942/Ferrari.jpg Blog - The public sector digital transformation trap - But it’s a bit like having a Ferrari parked in the driveway, yet when you lift the bonnet (or hood for our friends in the USA!), there’s nothing mechanical underneath so you can’t actually get anywhere! https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/fe7db908-2c0d-4ae5-bb2f-6d9aff2e4896/Solution%2C+user%2C+organisation%2C+problem+fit Blog - The public sector digital transformation trap - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.weareserviceworks.com/blog/will-mead-career-in-service-design monthly 0.5 2025-09-17 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/b317c794-6508-4f5b-aa40-781003db2c75/ServiceWorks-SquigglyLineImage-1500w-Will-sm.png Blog - Will's squiggly journey to a career in service design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.weareserviceworks.com/blog/sarah-hill-career-in-service-design monthly 0.5 2025-09-17 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/2c865044-a1fe-448d-a197-a04e74826cc2/ServiceWorks-SquigglyLineImage-1500w-Sarah-sm.png Blog - Sarah's squiggly journey to a career in service design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.weareserviceworks.com/blog/become-an-accredited-service-designer monthly 0.5 2025-09-17 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/08af3bde-404d-40c3-b22c-32fc94518c1c/Jo-Carter-Founder-of-We-Are-Service-Works.jpg Blog - How to become an accredited service designer - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/4be556ec-65de-4194-9885-4eccfc47a54a/routes-to-becoming-accredited-service-designer-UK.jpg Blog - How to become an accredited service designer - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.weareserviceworks.com/blog/uk-govcamp-2025-reflections-jo-carter monthly 0.5 2025-11-03 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/41e7110e-f2ed-4ae5-a21a-3fa815b11131/IMG_4885-min.jpg Blog - UK Gov Camp 2025 Personal Reflections UK GovCamp at the Ministry of Justice 2025 https://www.weareserviceworks.com/blog/squiggly-line-beccy-hazell monthly 0.5 2025-09-17 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/9f8dbca1-c933-4f47-aec0-3e2e3f889bd8/ServiceWorks-SquigglyLineImage-Social%2BRebeccaHazell.jpg Blog - Beccy’s squiggly service design career journey - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.weareserviceworks.com/blog/novice-to-service-design-practitioner monthly 0.5 2025-09-11 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/5ad44ea8-555f-4bc3-8520-b86398b0dad8/Laura+Sims+St+John+Ambulance.jpg Blog - From novice to practitioner: my first service design project - Guest post by Laura Sims Laura is Impact Lead at St John Ambulance and attended Service Design in Practice March - October 2024. https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/83fee961-cd48-4e63-904c-238776d7a609/SJA+final+presentation+Oct+2024.pptx.jpg Blog - From novice to practitioner: my first service design project - Make it stand out St John Ambulance at an event https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/b6d45aa4-4e5e-4439-9d03-2a229c3eb1f6/SJA+final+presentation+Oct+2024.jpg Blog - From novice to practitioner: my first service design project - Make it stand out Golden Thread of Friendship https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/b7cac5b5-8a1f-4f65-88f3-30b69506ed89/SJA+final+presentation+Oct+2024.pptx+%282%29.jpg Blog - From novice to practitioner: my first service design project - Make it stand out St John Ambulance cadet unit night https://www.weareserviceworks.com/blog/what-is-service-design monthly 0.5 2025-03-06 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/e48c13cc-d713-4beb-a083-9d22b879d433/why-public-services-need-service-design Blog - What is service design? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/f4f22c5a-077e-4548-9566-54af4f79512d/Developing+role+of+design2.jpg Blog - What is service design? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/d841dbb0-543a-48c6-a07d-e6855de2f02d/viable+desirable+feasible.jpg Blog - What is service design? - Make it stand out Service design doesn't mean ignoring the needs of the organisation. Instead, it means starting with the needs of users and then considering how technically feasible and how viable it is for the organisation to deliver. https://www.weareserviceworks.com/blog/neurodivergent-affirming-accessible-services-co-production monthly 0.5 2025-09-17 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/8b09b212-8156-486c-a857-159d7818a800/Catherine+Leggett.jpeg Blog - Neurodivergent-affirming services and co-production Guest speaker, Catherine Leggett from Aûtentic shares her expertise. https://www.weareserviceworks.com/blog/audit-wales-service-design-internal-comms monthly 0.5 2025-03-06 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/44697676-5d4c-4f61-857e-26d0df6c29f3/We-Are-Service-Works-and-Audit-Wales.jpg Blog - How service design transformed Audit Wales’ internal comms - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/5c68a4e0-588f-443b-aed7-30b52c66d243/Audit-Wales-logo.png Blog - How service design transformed Audit Wales’ internal comms - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/44697676-5d4c-4f61-857e-26d0df6c29f3/We-Are-Service-Works-and-Audit-Wales.jpg Blog - How service design transformed Audit Wales’ internal comms - Make it stand out User research at Audit Wales https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/2f40732c-588e-496f-9363-038361e86db8/ServiceWorks-service-design-course-UK.jpg Blog - How service design transformed Audit Wales’ internal comms - Make it stand out The Audit Wales team working on their real-life project https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/1726143507482-VLMR4SBP50QBUZE1WJEK/ServiceDesign-AuditWales-Before.png Blog - How service design transformed Audit Wales’ internal comms https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/1726143507620-LYZYUMFVLF6RHB5VN57Q/Servicedesign-AuditWales-After.png Blog - How service design transformed Audit Wales’ internal comms https://www.weareserviceworks.com/blog/2022/10/20/mini-design-cycle-challenge monthly 0.5 2026-03-16 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/4c0bfb3d-370f-48af-8128-373dce380177/Monmouthshire-Housing-Association-mini-design-cycle-Service-Works.jpg Blog - Mini design cycle challenge worksheets Staff enjoying the mini design cycle activity at Innovation Week, Monmouthshire Housing Association. https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/07691bbe-3742-48d4-978e-793f5b4acf1b/Service-Design-in-Practice-mini-design-cycle-Service-Works.jpeg Blog - Mini design cycle challenge worksheets Service Design in Practice cohort participating in the mini design cycle activity at the intro day. https://www.weareserviceworks.com/blog/2024/01/31/service-design-secrets monthly 0.5 2025-09-17 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/f86579c6-3ca3-4249-ad25-92c42c6f38e4/Introduction-to-Service-Design-Waltham-Forest-ServiceWorks.jpg Blog - Essential service design secrets – 10 lessons learned - Make it stand out Introduction to Service Design Workshop at Waltham Forest Council https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/0d20f23b-edf4-437d-9359-f956f94b925c/Prototype-is-worth-1000-meetings-Service-Works.jpeg Blog - Essential service design secrets – 10 lessons learned - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://www.weareserviceworks.com/blog/2023/10/31/user-experience-natural-resources-wales-simplifying-permissions monthly 0.5 2025-03-06 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/429fa75f-8edf-4428-a13c-498cedcb8613/Confused-cats-struggling-to-use-NRW-website-Service-Works.jpg Blog - Unlocking a better user experience on a budget - Make it stand out Confused cats struggling to use NRW website! https://www.weareserviceworks.com/blog/2023/10/09/service-design-and-resilience-transforming-government monthly 0.5 2025-03-06 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/887a2f27-e94d-4726-8dad-88cd84d39a88/Service-Design-in-Government-2023-ServiceWorks.jpg Blog - Service design and resilience when transforming government - Make it stand out Image from Service Design in Government. https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/230a5e81-c9c9-4af2-898e-a9fed87b3afd/NHS-2014-Vision-Service-Works.jpeg Blog - Service design and resilience when transforming government - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/a84c4968-28fc-42e8-824a-edc4686867f9/Accelerate-change-with-leadership-buy-in-Service-Works.jpeg Blog - Service design and resilience when transforming government - Make it stand out Adapted from Steven Garrett’s slide https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/07a463fc-7d3b-4b77-a0f7-134a044e28ec/Layered-change-Service-Works.jpg Blog - Service design and resilience when transforming government - Make it stand out Slide from Martin Jordan and Kara Kane’s session https://www.weareserviceworks.com/blog/2023/05/30/sport-wales-digital-service-design monthly 0.5 2025-03-06 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/17e3ccca-9023-440a-b352-57e97043a4aa/Start-line-on-athletics-track-ServiceWorks-service-design.jpg Blog - Game changers: Sport Wales defines digital & service design - Make it stand out Athletics track with numbered lanes. https://www.weareserviceworks.com/blog/2023/02/06/service-design-is-a-team-sport monthly 0.5 2025-09-17 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/c6aa3ca0-6361-4416-b410-a389683a279c/Global-GovJam-Slovenia-Service-Works.jpg Blog - Service design is a team sport, not an individual pursuit - Make it stand out Global GovJam: Slovenia - teams work together for 48 hours to solve a challenge https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/eef0a6a5-b4a2-4cfe-8b54-9fa66dcff1bd/Google+Project+Aristotle+five+factors+Service+Works.jpg Blog - Service design is a team sport, not an individual pursuit - Make it stand out Google: re:work https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/f8e76388-0a48-4b33-9b8f-538afb904dc9/Learning-zone-We-Are-Service-Works.jpg Blog - Service design is a team sport, not an individual pursuit Learning zone: high psychological safety + high accountability. https://www.weareserviceworks.com/blog/2023/01/26/most-training-gets-stuck-in-the-training-room monthly 0.5 2025-03-06 https://www.weareserviceworks.com/blog/2022/12/13/six-ways-to-make-learning-stick monthly 0.5 2025-09-17 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/0a8a9f95-ad6b-44b3-9a4e-ca0accf85953/Learning-images-Audit-Wales-Service-Works.jpeg Blog - Six ways to design learning that sticks for the long term - Make it stand out Most training. https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/afbead43-8fc5-486e-90d8-78c34565e2e5/Millennials-at-20-work-page-Service-Works.jpeg Blog - Six ways to design learning that sticks for the long term Source: PWC Millenials at Work Report https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/ce17873d-8de1-41cd-8df9-17dbe00f3055/John-Dewey-quote-Service-Works.png Blog - Six ways to design learning that sticks for the long term https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/82aa6ec4-c62c-4a70-b9cf-521671dcd4b0/Reflection-questions-Service-Works.png Blog - Six ways to design learning that sticks for the long term Example of our reflection questions https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/5823a392-0a63-4cc4-97f0-fafc22b556e5/Service-Design-in-practice-2022-cohort-celebrating-success-Service-Works.jpeg Blog - Six ways to design learning that sticks for the long term Service Design in Practice - class of March 2022 celebrating successfully completing the programme. https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/b7b85ade-97cb-456e-8e87-ff6a29d44c8d/Growth-in-the-flow-of-work-Service-Works.png Blog - Six ways to design learning that sticks for the long term How we design for growth in the flow of work. https://www.weareserviceworks.com/blog/2022/07/13/a-call-for-radical-innovation-to-create-brilliant-public-services monthly 0.5 2025-03-06 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/55368383-7a2b-4bf4-b2b4-53855d628f85/Titanic-breaks-in-half-Service-Works.jpeg Blog - We need radical innovation to create great public services Titanic breaks in half before sinking. https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/f9b0e1cb-b05c-4eb6-bb76-33736212e02c/Family-by-family-Service-Works.png Blog - We need radical innovation to create great public services Family by family’s vision. https://www.weareserviceworks.com/blog/2022/06/27/accredited-by-the-service-design-network monthly 0.5 2025-04-03 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/70cb87c7-a9f7-4d85-b7ec-dd13a4ae9e02/Badge-SDN-Acreditated-Organisation-Service-Works.jpeg Blog - Accredited by the Service Design Network https://www.weareserviceworks.com/blog/2022/02/08/psychological-safety-service-design monthly 0.5 2025-09-17 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/4cbafe74-2a03-4c1d-bd6a-3770948047c8/Jason-Goodman-6awfTPLGaCE-unsplash-Service-Works.jpg Blog - Psychological safety: what's it got to do with service design? Photo by Jason Goodman on Unsplash. https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/840c34fc-f537-4d4e-8bdf-33bbf02c31cb/Mindsets-Service-Works.png Blog - Psychological safety: what's it got to do with service design? The mindsets for service design. https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/5c05fa9a-180f-4c49-8684-ca3d948e4876/Spectrum-of-reasons-for-failure-Service-Works.gif Blog - Psychological safety: what's it got to do with service design? Spectrum of reasons for failure https://www.weareserviceworks.com/blog/2022/01/05/no-more-busy-ness monthly 0.5 2025-03-06 https://images.squarespace-cdn.com/content/v1/6630fd7dc99472681bd0340b/afcbc983-2e8e-40de-b304-1939a41a4576/jeshoots-com-2vD8lIhdnw-unsplash-Service-Works.jpeg Blog - Say no to busy-ness! 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